Notifications are messages that notify, remind, and alert you to certain activities or need to know information. Enabling push notifications is one of the best practices we here at SPOTIO recommend to ensure you are up to date when needed.

Notification Options

We offer a variety of notifications that you can receive when certain actions happen in SPOTIO. To learn more about the different options, jump to the Categories section of this article. 

By default, most notification toggles are automatically turned on.

To make adjustments:

1. On the mobile app, visit the profile icon in the top left corner.
2. Select Notifications.
3. Select either In-app Notifications or Email Notifications.
4. Toggle off and on your preferred selections.
5. Click SAVE.

Enabling In-app Push Notifications

To receive push notifications:

1. On the mobile app, visit the profile icon in the top left corner.
2. Select Notifications.
3. Select In-app Notifications.

The very section you want to pay attention to is whether or not you are allowing SPOTIO to send you mobile notifications. If you have already given SPOTIO permission to send notifications, then you are all set. If you have not, you can click on Change System Settings. This will take you into your phone’s settings for the SPOTIO app. From there you can click on Notifications and toggle on Allow SPOTIO Notifications.

In-App Notifications Categories

Multi-Channel Communications

These reminders pertain to digital communication using a SPOTIO phone and integrated email. This can be both inbound and outbound to ensure following up in a timely manner.

• Missed Call
• New Voicemail
• New Text Message
• New Email
• Email Opened
• Text Opted-In
• Text Opted-Out

Assigned

Be notified when an Admin and/or Manager assigns you new territory, a record, or other forms of ownership. Being informed of Assigned To items keeps you aware of what to work and where.

• Activity
• Record
• Route
• Team
• Territory

Updated or Deleted

Enabling Updated or Deleted reminders for an activity or record will alert you if an activity you are assigned is updated or deleted, if a record you are the owner of is updated or deleted.

• Activity
• Record

Other

Enabling Activity Reminder will alert you prior to scheduled activities based on the customized reminder selected. For those with an engagement bundle, there is also the ability to be notified when there is an issue with an Autoplay, such as an enrolled contact missing an email address in an email campaign. 

• Activity Reminder
• Autoplay Issue

Engagement

Keep track of your daily tasks and goals throughout the day with these notifications. Receive insights into the number of activities planned at the beginning of the day and the final result. You can also set engagement for Monday through Friday only if preferred, as well as set the time to receive notifications when toggling on Today's Agenda and End of the Day. 

• Today’s Agenda
• End of the Day
• Mon-Fri Only

Business Cards

Receive a notification when your shared SPOTIO Digital Business card is opened.

• Notify when opened

Email Notifications

We also offer a variety of notifications that you can receive as an email when certain actions happen in SPOTIO. Email Notifications can be enabled on the Web app or in the Mobile app.

To enable Email Notifications on the Web app:

1. Select your profile icon in the top right corner. 
2. Select Profile Settings.
3. Select Notifications.
4. Select Email Notifications.
5. Toggle off and on your preferred selections.

To enable Email Notifications in the Mobile app:

1. On the mobile app, select your profile icon in the top left corner.
2. Select Notifications.
3. Select Email Notifications.
4. Toggle off and on your preferred selections.
5. Click SAVE.