Caller ID and Trusted Calling allow your customers to identify incoming calls by using your business name when calling them. Additionally, to combat unwanted robocalls and caller ID spoofing, the FCC mandates the SHAKEN/STIR protocol, enabling carriers to present a trust indicator like "Caller Verified" to recipients' phones, enhancing call reputation for approved businesses.

How to Set Up Caller ID

Caller ID is set up through SPOTIO web app. 

To access Caller ID

1. Login to the SPOTIO web app.
2. Click on Settings tab.
3. Click Business Profile.
4. Scroll down to the Calling: Caller ID section.
5. In the Display Name field type the name you want to appear when calling customers.
6. Click Submit. 

Pro Tip: If you have not completed your Business Profile, you will need to before setting up your 

After approval from our calling partner Twilio, the Caller ID name will appear for all users dialing out of your SPOTIO number. 

For more information about Caller ID with Twilio click here.

How to Set Up Trusted Calling (SHAKEN/STIR)

SHAKEN/STIR is a protocol mandated by the FCC in the US to combat the rise in unwanted spam calls and unlawful caller ID spoofing. When applied carriers present a trust indicator, like “Caller Verified” to the recipient's phone. This is an added layer of compliance that you can apply to ensure your customers trust your business. 

Trusted Calling is set up through SPOTIO web app. 

To apply Trusted Calling (SHAKEN/STIR) 

1. Login to the SPOTIO web app.
2. Click on Settings tab.
3. Click Business Profile.
4. Scroll down to the Calling: Trusted Calling (SHAKEN/STIR) section.
5. Click APPLY. 

Pro Tip: If you have not completed your Business Profile, you will need to before setting up your 

FAQs

Do I have to set-up Caller ID or Trusted Calling to call using SPOTIO numbers?

No. To use SPOTIO phone numbers to call you just need to fill out our Business Profile and get approval. Using Caller ID and Trusted Calling allows you to have extra layers of compliance give you added trustworthiness with your customers.