I forgot my password... Reset on your Apple Device

Question

I have forgotten my password, how can I reset it?

Answer:

SPOTIO tries to make it super simple for you to reset the password you use to log into the app.  You can do it directly from your iOS device.  When you click into SPOTIO and get to the login page you will want to click "forgot password".  In order to reset your password you will need to know the email address/username for SPOTIO.  Once you put in your email address, just follow the steps.

For a walk through of the password reset process, check out the steps below:

Step 1:

When you are in the SPOTIO app's log in page you will see "forgot your password" underneath the Login button, click there to get started on the forgot password steps

Step 2:

Once you hit the "forgot your password: link on the log in page you will be taken to a page asking you for the email address you use to log into SPOTIO with so we can send you the link to reset your password.  Just type in your email and hit "send new password."

Step 3:

You will now have to leave the SPOTIO app and open up your email.  You can complete this step on either your phone or a computer.  When you get your email you will see a link to reset your password inside the email.  Click the link inside the email to be taken to the page to reset your password.

Step 4:

After clicking the link inside your email you will be taken to a web browser. The web page will ask you to put in the new password you would like to use for your account.  You will need to enter the password twice to confirm it.  Once you have entered it in twice, hit set password.

Step 5:

Now go back to the SPOTIO app and log in with the new password you just set!

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