--- title: 📞 Call Recording description: 📞 Call Recording --- [Skip to content](https://support.spotio.com/hc/en-us/articles/31745050688919-call-recording#main-content) English Show submenu for translations [![SPOTIO logo](https://support.spotio.com/hs-fs/hubfs/SPOTIO_logo.png?width=752&height=160&name=SPOTIO_logo.png)](https://support.spotio.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [SPOTIO Knowledge Base](https://support.spotio.com/?hsLang=en) 2. [Release Notes](https://support.spotio.com/release-notes?hsLang=en) 3. [2025 Releases](https://support.spotio.com/release-notes?hsLang=en#2025-releases) May 22, 2026 # 📞 Call Recording **Releases:** - **Backend 2.75** (May 6, 2025) - **Web 2.71** (May 12, 2025) - **Mobile 2.39** (May 12, 2025) **Overview:** SPOTIO’s MCC (Multi-Channel Communication) feature has long enabled reps to manage calls, texts, and emails within the app. Now, with the introduction of **Call Recording**, users with SPOTIO Phone Numbers can capture and replay voice conversations—adding a new level of accountability, training, and insight into the sales process.   **Key Enhancements:** - Call recording is now available through the **SPOTIO dialer on web and mobile** for users with SPOTIO Phone Numbers. - A new **Record button** appears during calls, prompting a one-time disclaimer to inform the other party of the recording. - Once accepted, the entire conversation is recorded and saved as part of the **call activity**. - Recordings are viewable: - Within the **record history** of the contact. - Inside the **"Comms \> Calls"** section of the app. - Accessible by any user with **activity history permissions** on the associated record. - Playback tools include: - **Adjustable speed** (0.25x to 2x). - **Download option** to save as an MP3 file to web or mobile. - Full context is included with each recording: **caller name, date, time, and duration**. ✅ **Benefit:** Call Recording brings transparency, improves coaching, and helps reps retain important information from conversations. Managers can now review real interactions for training and quality control, while reps gain the ability to revisit key details anytime.   📸 *See the screenshots below for how to start, access, and download call recordings on web and mobile.* ![Web Call Consent](https://support.spotio.com/hs-fs/hubfs/Web%20Call%20Consent.png?width=584&height=386&name=Web%20Call%20Consent.png) ![Web Comms View](https://support.spotio.com/hs-fs/hubfs/Web%20Comms%20View.png?width=670&height=456&name=Web%20Comms%20View.png) ![Web Side Panel View](https://support.spotio.com/hs-fs/hubfs/Web%20Side%20Panel%20View.png?width=670&height=393&name=Web%20Side%20Panel%20View.png)![Mobile Playback View](https://support.spotio.com/hs-fs/hubfs/Mobile%20Playback%20View.png?width=346&height=752&name=Mobile%20Playback%20View.png)   - [Getting started](https://support.spotio.com/getting-started?hsLang=en) - [Troubleshooting](https://support.spotio.com/troubleshooting?hsLang=en) - [Integrations](https://support.spotio.com/integrations?hsLang=en) - [Knowledge Base](https://support.spotio.com/knowledge-base?hsLang=en#main-content) - [Admin](https://support.spotio.com/knowledge-base?hsLang=en#admin) - [Sales Rep](https://support.spotio.com/knowledge-base?hsLang=en#sales-rep) - [Getting Started](https://support.spotio.com/knowledge-base?hsLang=en#getting-started) - [FAQ](https://support.spotio.com/knowledge-base?hsLang=en#faq) - [SPOTIO Español](https://support.spotio.com/knowledge-base?hsLang=en#spotio-espa%C3%B1ol) - [SPOTIO: Troubleshooting](https://support.spotio.com/knowledge-base?hsLang=en#spotio-troubleshooting) - [Manager](https://support.spotio.com/knowledge-base?hsLang=en#manager) - [Getting Started: Manager](https://support.spotio.com/knowledge-base?hsLang=en#getting-started-manager) - [Getting Started: Admin](https://support.spotio.com/knowledge-base?hsLang=en#getting-started-admin) - [Getting Started: Sales Rep](https://support.spotio.com/knowledge-base?hsLang=en#getting-started-sales-rep) - [Giving SPOTIO Reviews](https://support.spotio.com/knowledge-base?hsLang=en#giving-spotio-reviews) - [Release Notes](https://support.spotio.com/release-notes?hsLang=en#main-content) - [2025 Releases](https://support.spotio.com/release-notes?hsLang=en#2025-releases) - [2026 Releases](https://support.spotio.com/release-notes?hsLang=en#2026-releases) - [SPOTIO University](https://support.spotio.com/spotio-university?hsLang=en#main-content) - [SPOTIO U: On Demand](https://support.spotio.com/spotio-university?hsLang=en#spotio-u-on-demand) - [Live Training Sessions](https://support.spotio.com/spotio-university?hsLang=en#live-training-sessions) - [Billing](https://support.spotio.com/billing?hsLang=en) - [Webinars: On Demand](https://support.spotio.com/webinars-on-demand?hsLang=en#main-content) - [Feature Spotlight](https://support.spotio.com/webinars-on-demand?hsLang=en#feature-spotlight) - [Strategy & Best Practices](https://support.spotio.com/webinars-on-demand?hsLang=en#strategy-best-practices) - [Quick Start Guides](https://support.spotio.com/quick-start-guides?hsLang=en#main-content) - [Quick Start Videos: Web App Setup Guides](https://support.spotio.com/quick-start-guides?hsLang=en#quick-start-videos-web-app-setup-guides) - [Quick Start Videos: Mobile App Navigation](https://support.spotio.com/quick-start-guides?hsLang=en#quick-start-videos-mobile-app-navigation) - [Quick Start Videos: Web App Navigation](https://support.spotio.com/quick-start-guides?hsLang=en#quick-start-videos-web-app-navigation) [mailto:support@spotio.com](mailto:support@spotio.com) Copyright © 2026, SPOTIO