How Does Billing Work and other Frequently Asked Questions
Billing can be a little complicated sometimes. We try our best to make it simple but even simple isn't as simple as we think. I'll break down our billing to help you get a better understanding.
What’s Covered in this Article:
How are you billed?
The simple answer, once per renewal cycle. Your renewal cycle is based on your payment frequency, which is either monthly, quarterly, or annually. Your billing begins the day you sign up for SPOTIO. If you open your account with us on 1/19 your billing date will be the 19th of either the next month, quarter, or year. We will not bill you more than once a billing cycle for your services; however, you may incur other charges such as one time add ons (ex. Success Packages, Utilization Limits, Pro-rated licenses).
Is a Debit/Credit card required for billing?
Yes it is! All payments are automated and will be withdrawn from your account on the same date each month. Please remember to update your payment method here if you receive a new card.
What are Pro-rated charges and how did you get them?
The only time you will see prorated charges on your invoice is if you added one or more licenses mid-billing cycle. As explained above we only charge you based on your renewal cycle for your service fee. If you add a license after your fee has been paid for the current cycle, you will see a charge that is equal to the percentage of time remaining in the cycle.
You are on a Quarterly billing cycle, renewed in January (1/1). You add a license on 2/1, you will be charged for 2/1-3/31 (end of current cycle) after the trialing period is completed.
*If you cancel your account before the billing cycle with the prorated charges, added you will still be responsible for that amount of service used*
Are you billed at the beginning or end of the cycle?
Excellent Question!! We bill at the beginning of the cycle (so you pay ahead of time).
Is there a grace period?
Unfortunately, because we are billing based on renewal cycle we do not offer a grace period. An "upcoming renewal" email is sent to all of customers 3 days prior to your payment date as a reminder.
Need to information on a charge?
Please contact support via email firstname.lastname@example.org or reach us via in-app chat