SPOTIO: Troubleshooting

How to Contact Support

Daniel Mullican
Daniel Mullican
  • Updated

How to Contact Support

Here at SPOTIO we want to make sure that your team has access to the resources they need to be successful. This is why we provide a few different ways to contact our support team. Whether you’re working from the field or at the office, here are a few steps on how to contact us via our mobile app and our web app.

You can always email us at, but for immediate needs you can reach us via chat during our business hours, too!

Monday through Friday, we're available from 8:00 am - 5:00 pm, CST and Saturday from 12:00 pm - 4:00 pm, CST.

What’s Covered in this Article:


Contact Support - Mobile

Through our mobile app, you can easily chat with our support team while you’re out in the field to ask questions or report a problem.


Step 1: Login to the SPOTIO app and click on your profile icon in the top right corner.

Step 2: Select the CHAT WITH SUPPORT from the menu.  

Step 3: Type in your question or issue and hit ‘send’. A member of our support team will respond to you shortly, excited to help out with whatever you may need!



Contact Support - Web

Through our web app, you can quickly access our chat feature to ask questions or report an issue.


Step 1: Login to the SPOTIO web app and click on the “?” icon in the upper right-hand corner next to your name. 

Step 2: Select “Open Chat” and a search box will appear. You can search for articles in our Knowledge Base by keyword, or click “Live Chat” at the bottom of the module to open a chat with a member of our Support Team. 



Was this article helpful?

Have more questions? Submit a request



Please sign in to leave a comment.