How to Record Your Screen - iPhone & Android Devices
From time to time, you may need to contact our Support team for help with an issue. It helps the Support team find a resolution when they can see what you’re talking about--especially if we are learning about a problem for the first time. We may ask you to send in screenshots or a recording of your screen as you encounter the problem inside your mobile app.
What’s Covered in this Article:
- How to take a screenshot on your iPhone or Android device
- How to make a screen recording on your iPhone or Android device
- How to send your screenshot or screen recording to SPOTIO
How to Take a Screenshot
On your iPhone
On an iPhone X or later
Step 1: Press and hold the Side button on the right side of your iPhone.
Step 2: Immediately click the Volume up button on the left side, then release the buttons.
Step 3: A thumbnail of your screenshot appears in the lower-left corner of your iPhone.
On an iPhone 8 or earlier, iPad and iPod touch
Step 1: Press and hold the Top or Side button.
Step 2: Immediately click the Home button, then release the Top or Side buttons.
Step 3: A thumbnail of your screenshot appears in the lower-left corner of your device.
To find the screenshot you just took, along with ones you've taken before, go to Photos > Albums and tap Screenshots.
On your Android
There are hundreds of different Android phone devices out there. Please use this link to visit a greenbot.com article about how to take a screenshot on any Android phone, or do a Google search for your specific device “How to take a screenshot on my [type of device]”.
How to Record the Screen
On Your iPhone
Step 1: Go to Settings > Control Center > Customize Controls, then tap the green “+” next to Screen Recording
Step 2: Swipe up from the bottom edge of any screen. If you’re using an iPhone X or later, or an iPad with iOS 12 or later, you need to swipe down from the upper-right of the screen.
Step 3: Press the gray bullseye icon and tap “Microphone”
Step 4: Tap “Start Recording”, then wait for the 3-second countdown. You’re recording!
Step 5: When you’re ready to stop recording, open the Control Center and tap the red bullseye icon.
Step 6: Now your recording is finished!
On Your Android
Android devices don’t have a built-in screen recorder so you will need to download an app to help you. There are a lot of apps to choose from, but Lane and Jasmine, our resident Android users, like DU Recorder best. So, we’ll talk about how to record your screen using DU Recorder.
Step 1: Go into the Google Play Store and download the free DU Recorder once it is loaded, install it.
Step 2: Once installed, you’ll get a tiny orange circle with a camera sitting on the side of your device. Click on that, then click on the settings icon (The orange camera with the wrench inside a white circle) to access the recorder settings
Step 3: Be sure to turn off the “Watermark” setting.
Step 4: To start recording, click on the white camera inside the orange circle, and then click the red bullseye “Start” icon. This will start a 3-second countdown that shows up in orange on your screen. At the end of the countdown, the recording will have started.
Step 5: To stop recording your screen, click on the orange circle that will be visible on the side of your screen. That will pull up another cluster menu that shows you how many seconds have been recorded, along with a red double-line “Pause” icon, and a red square “Stop” icon. Click the red square.
Step 6: Now your recording is finished!
How to Send Your Screenshot or Recording to SPOTIO
From your iPhone or iPad or iPod touch
Step 1: From inside your SPOTIO app, click the three yellow lines icon (Profile Menu) at the bottom right hand of your screen.
Step 2: Select “Chat with Support”
Step 3: Inside the message bar, you’ll see a paperclip icon. Click the paperclip to attach your video and send it on in! (Where your screenshot and/or recordings are saved to your device will vary based on your settings. Most factory defaults will send the screenshots and recordings to your camera roll.)
You may also navigate to the screenshot or the video you recorded and select to "Share" that picture or video. Select your email account to share via email, and send the picture or video by attachment to "email@example.com" with the subject line "Screenshot/Screen Recording of Issue".
Step 4: Let our Support team review the information and respond with an answer.
From your Android device
Step 1: Navigate to the screenshot or the video you recorded open it and select to "Share" that picture or video. Select your email account to share via email, and send the picture or video by attachment to "firstname.lastname@example.org" with the subject line "Screenshot/Screen Recording of Issue".
Step 2: Let our Suppor team review the information and respond with an answer.
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