---
title: Log in to SPOTIO on your phone
description: "Mobile App: How to Log In"
---
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September 8, 2026
# Log in to SPOTIO on your phone
## Log in with the phone number on your user account and a 6-digit code.
***For:** Sales Reps, Managers, Account Admins · **Where:** Mobile app (iOS and Android) · **Last reviewed:** 8 September 2026*
---
Open the SPOTIO mobile app, enter the phone number your admin put on your user account, and enter the 6-digit code that is texted and emailed to you.
*Also called: mobile sign in, phone login, passcode login, verification code, one-time code, mobile login code, can't log in on my phone.*
### **Before you start**
- **Your admin must have your correct mobile number on your user account.** The code is sent to that number, not to whatever phone you are holding. If the number is wrong, no code will arrive and nothing you do on your phone will fix it — ask your admin to correct it in Settings.
- The code goes to **both** the phone number and the email address on your account, so you can log in even if the text does not arrive.
- Each code expires. If the timer runs out, request a new one rather than reusing the old code.
- **If your company uses single sign-on (SSO), your login looks slightly different.** You still start by entering your mobile number, but instead of a 6-digit code the app sends you to your company's sign-in page to authenticate. See [Single Sign On (SSO) Integration](https://support.spotio.com/hc/en-us/articles/30708352027799-Single-Sign-On-SSO-Integration?hsLang=en).
### **Log in**
1. Open the SPOTIO mobile app, enter your phone number, and tap **CONTINUE**. Use the phone number your account admin associated with your user account.
2. A 6-digit code is sent by text and by email to the details on your account. If it does not arrive, wait for the timer to reach 0 seconds and request a new code.
3. The app fills the code in for you from the text message. If you did not get the text, open your email and enter the code from there.
4. When the Welcome page shows your name, tap **NEXT**.
### **Troubleshooting**
##### **No code arrived, and the timer has finished.**
Request a new code. Check your email as well as your texts — the same code is sent to both.
##### **Still no code after a few attempts.**
The number on your user account is most likely wrong or belongs to a different phone. Ask your account admin to check the mobile number on your user record, then try again.
##### **The code is rejected.**
You are probably entering an expired code. Request a new one and use the most recent code only.
##### **None of the above.**
Contact SPOTIO Support through chat, or email [support@spotio.com](mailto:support@spotio.com).
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