SPOTIO: Troubleshooting

Troubleshooting the SPOTIO Application

Brandy Billiot
Brandy Billiot
  • Updated

If you are encountering issues while using our application, please proceed with the following steps below to see if there is a change in the issue you are experiencing. Completing these steps will help us better assist you.

Download SPOTIO's Mobile Application

Note: SPOTIO is always made to perform on the latest OS version of Android and iOS.

SPOTIO - Android

SPOTIO - iPhone

Troubleshooting Steps for Mobile App

1. Log out of SPOTIO.

2. Force close the application.

3. Reopen the application and log in.

If the issue persists, proceed to the next step.

4. Delete the app and download it again then repeat step 3.

If the issue persists, proceed to the next step.

5. Force restart the device.

6. If possible, try logging in on a different device.

If the issue persists, proceed to the next step.

7. Send us a screenshot and/or video if the issues persist to and include the information for any other users who are experiencing this issue.

You can read more about taking screenshots and videos in our How to Record Your Screen - iPhone & Android Devices knowledge base article.

Troubleshooting Steps for Web App

1. Clear cache/cookies.

2. Turn off browser extensions.

3. Try incognito window.

4. Try a different browser.

5. Attempt using the web with your wifi turned off by connecting to another source for the internet.

6. If your issue is still persisting, please send a screenshot and/or video of the issue you are experiencing so we are able to further assist. You can send in via chat or email to

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