Users on the Pro plan have the ability to create personalized voicemails for their SPOTIO phone answering machine. This allows each rep to create customized audio messages to be played for incoming missed calls or when sent to voicemail while using the MCC phone feature. 

Benefits:

• Creates a more professional sounding answering machine for users.
• Provides valuable information to reflect personal and professional details.

How to Set Up

1. Open the SPOTIO mobile app.
2. Click on the Profile icon in the top left corner. 
3. Select SPOTIO Phone.
4. Toggle on Voicemail enabled.
5. Record using the recording bar.
6. Select Save.

Best Practices:

• Keep it short and sweet between 20 and 30 seconds (if possible).
• Provide your name, company name, and available hours or alternative contact method. Don’t forget to thank the caller for calling.
• Speak clearly and with a positive tone. Listen to your message and re-record if need be.
• Update your recording when needed to reflect new hours, business location, and specials.